AGB

Johannes Mallow | Last updated: 30 June 2026

1. Scope

These Terms and Conditions apply to all contracts concluded by consumers or business customers (together: customers) through the online shop operated by Johannes Mallow.

The provider and contractual partner is:

Johannes Mallow
Breiter Weg 267
39104 Magdeburg
Germany
Email: info@johannes-mallow.de

The offer includes in particular digital products, live webinars with a fixed date and time, and online coaching or consultation sessions. No physical goods are shipped unless expressly stated otherwise.

Deviating terms and conditions of the customer shall only apply if the provider has expressly agreed to their validity in text form.

2. Definitions

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

A business customer is a natural or legal person or a partnership with legal capacity acting in the exercise of its trade, business or profession when entering into a legal transaction.

Digital products within the meaning of these Terms include, in particular, digital content such as PDF files, images, work materials, templates or comparable files that are provided electronically.

Live webinars are online events that take place on a specific date and at a specific time. Online coachings are individual appointments that are usually scheduled via Calendly and then conducted online.

3. Conclusion of the contract in the online shop

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

The customer may add products to the cart and complete the checkout process. Before submitting the order, the customer can review and correct the information entered. By clicking the order button, the customer submits a binding offer to purchase the selected product or service.

The contract is concluded when the provider accepts the order. Acceptance may take place, in particular, by an automatic order confirmation, payment confirmation, provision of the digital product, or sending further information regarding the booked service.

The contract text is stored by the provider. The customer receives the order data and these Terms by email or can view them as part of the order confirmation. Since no customer account is created, later retrieval via a customer account is not provided.

4. Contract language

The contract language generally depends on the language in which the customer completes the checkout process. The shop may be provided in German and English.

If a customer completes the checkout in English, this English version of the Terms may be used for the contract. If a customer completes the checkout in German, the German version may be used for the contract.

If translations are provided for convenience, the respective language version used during checkout should be considered decisive for the customer information provided in that checkout.

5. Prices and payment methods

The prices stated in the online shop are final prices. Whether VAT is shown, and in what amount, depends on the applicable legal requirements and the respective invoice.

As only digital services, webinars and online appointments are offered, shipping costs generally do not apply, unless otherwise stated in individual cases.

The payment methods available in the online shop are clearly communicated to the customer during the ordering process (checkout).

Payment processing is carried out in part by external payment service providers. The terms and privacy notices of the respective payment service provider may also apply to the payment processing.

6. Due date and payment processing

The purchase price is generally due immediately upon conclusion of the contract unless another payment method or payment deadline is specified.

For instant payment methods, payment is processed immediately during checkout. For bank transfer, the order will generally only be processed after receipt of payment unless otherwise agreed.

If the customer defaults on payment, the statutory provisions apply.

7. Digital products and provision

Digital products are generally provided electronically after successful receipt of payment, for example as a download, by email, via a link or as part of the order confirmation.

The customer is responsible for providing a valid email address and ensuring that emails from the provider can be received. The customer should also check the spam folder.

Provision takes place exclusively in digital form. No delivery on a physical data carrier is made unless expressly agreed.

8. Live webinars

Live webinars take place on the date and at the time stated on the product page. Access to the webinar is usually provided via Zoom or a comparable video conferencing system.

The access link is generally sent to the email address provided by the customer during checkout. If stated in the product description, the link may be sent at a later time, for example 24 hours before the webinar starts.

The customer must treat the access data confidentially and must not pass it on to third parties. To protect the event, the provider may use password-protected meetings, waiting rooms or participant checks.

Unless expressly stated otherwise, live webinars are not recorded. The customer is only entitled to receive a recording afterwards if this has been expressly promised in the product description.

9. Individual coaching and appointments via Calendly

Individual coachings or online appointments may be organised via Calendly or a comparable scheduling system. The customer will usually receive a booking link or further instructions by email.

For scheduling, the customer’s name and email address are usually requested. The customer is responsible for selecting a suitable appointment and attending on time.

Rescheduling is only possible in accordance with the conditions stated in the offer, in the appointment confirmation or in the booking system. The provider may set reasonable deadlines for rescheduling.

10. Technical requirements

To use digital products, live webinars and online coachings, the customer needs a suitable internet connection, an internet-enabled device and, where applicable, up-to-date software or an up-to-date browser.

For Zoom appointments or comparable online meetings, a camera, microphone, speakers or headphones may also be required.

The customer is responsible for checking the technical requirements before the event begins. The provider is not liable for technical problems within the customer’s sphere of responsibility, in particular inadequate internet connection, incorrect email addresses, emails not delivered due to spam filters or missing technical equipment.

11. Rights of use for digital content and materials

If digital content, PDF files, images, work materials, presentations or other materials are provided, the customer receives a simple, non-transferable right of use for their own personal or internal use.

Passing on, reproducing, publishing, making publicly available, commercially exploiting or editing the materials is not permitted without the provider’s express consent unless this is permitted by law.

Copyrights, trademark rights and other intellectual property rights remain with the provider or the respective rights holders.

12. Participation rules and conduct during webinars

The customer agrees to communicate respectfully and appropriately during live webinars and online appointments.

Disruptions, misuse of the chat, unauthorised recordings, passing on access data or other interference may result in exclusion from the event.

The provider is entitled to temporarily or permanently exclude participants from the event in the event of serious violations of these rules. Further rights remain unaffected.

13. Cancellation, postponement and changes to webinars

The provider is entitled to cancel or postpone webinars for good cause, in particular due to illness, technical failures, failure of the platform used or other circumstances that make performance impossible or unreasonable.

In the event of postponement, the customer will be offered an alternative date. If participation on the alternative date is not possible for the customer, the customer may request a refund unless another mutually agreed solution is found.

Minor changes to the schedule, content or technical platform remain reserved, provided they are reasonable for the customer and do not substantially change the overall character of the service.

14. Product reviews

Customers may submit product reviews in the shop if this function is activated.

The customer must provide factual and truthful content and must not submit unlawful, insulting, discriminatory, misleading or obviously irrelevant content.

The provider is entitled not to publish or to remove such content. The provider may take measures to ensure that reviews are submitted only by actual buyers.

15. Right of withdrawal

Consumers generally have a statutory right of withdrawal. Details are set out in the separate withdrawal instructions.

Special statutory rules may apply to digital content, services and events with a fixed date. In particular, the right of withdrawal may expire or may not exist under certain conditions.

The customer will be informed about this in the withdrawal instructions and, where applicable, during checkout. The right of withdrawal does not apply to customers acting as business customers.

16. Statutory rights in case of defects

The statutory rights in case of defects apply.

For digital products, the statutory rules on digital products apply where applicable. The customer is asked to inform the provider promptly of any obvious technical problems with the provision of digital content so that the provider can remedy the issue.

17. Liability

The provider is liable without limitation for damage arising from injury to life, body or health and for damage caused intentionally or by gross negligence.

In the event of a slightly negligent breach of essential contractual obligations, the provider is liable only for the foreseeable damage typical for the contract. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.

Any further liability is excluded to the extent permitted by law. Liability under mandatory statutory provisions remains unaffected.

18. No medical, legal or success guarantee

Where webinars, coachings or digital content provide knowledge, methods, exercises, strategies or recommendations, the provider generally owes the performance or provision of the agreed service, but not any specific personal, professional, health-related, economic or other result.

The content is intended for information, education and practical support. It does not replace individual medical, psychotherapeutic, tax, legal or other professional advice unless expressly agreed otherwise.

19. Data protection

The provider processes the customer’s personal data only in accordance with the applicable data protection laws. Details are set out in the provider’s privacy policy.

20. Dispute resolution

The provider is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

The former EU Online Dispute Resolution platform has been discontinued. Therefore, no link to this platform is provided.

21. Applicable law

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

22. Final provisions

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions shall remain unaffected.

The provider reserves the right to amend these Terms with effect for the future where this is necessary due to changes in law, technical developments or changes to the services offered.